Customer Relations Advisor & Sales Processing

The Role

Customer Relations Advisor 

Ultimately responsible to the Sales & Customer Relations Manager, this role involves providing a professional and friendly service to customers who range from Retailer’s, Installers and End Users of Roman products. The information required by our customers ranges from enquiries about a product before the customer purchases a Roman product; warranty issues; assisting Installers with technical guidance.

Sales Processing

The role would also include supporting the sales processing team who process orders from our retail accounts, liaise with Roman’s production team and our couriers. The successful candidate will receive full product training and will be keen to develop themselves and learn new skills.

Key Tasks

• Deliver high levels of service with minimal supervision
• Be able to work in a team effectively, support colleagues and promote team spirit
• Excellent literacy, numeracy and verbal communication skills
• Accurate IT skills
• Communicating with other departments within the business
• Must be able to give guidance to a customer when dealing with technical information, i.e. instruction manuals

Experience

• Have good IT skills which include Microsoft Access, Excel and Word
• Preferably had experience working in a manufacturing customer service environment
• Good understanding of business
• Excellent organisational skills
• A good communicator and listener
• A strong team player
• Practical in their approach to problem solving

Hours of Work

08.45hrs to 16.45hrs (30 min unpaid break)

Package

• Company Pension Scheme
• 23 days holiday (increases at 5, 10 and 15 years service)
• Referral Scheme
• Salary – £19,500.00 – £19,850.00 per annum