Customer Relations Advisor

The Role

Ultimately responsible to the Sales & Customer Relations Manager, this role involves providing a professional and friendly service to customers who range from Retailer’s, Installers and End Users of Roman products. The information required by our customers ranges from enquiries about a product before the customer purchases a Roman product; warranty issues; assisting Installers with technical guidance.

Key Tasks

• Deliver high levels of service with minimal supervision
• Be able to work in a team effectively, support colleagues and promote team spirit
• Excellent literacy, numeracy and verbal communication skills
• Accurate IT skills
• Communicating with other departments within the business
• Must be able to give guidance to a customer when dealing with technical information, i.e. instruction manuals

Experience

• Have good IT skills which include Microsoft Access, Excel and Word
• Preferably had experience working in a manufacturing customer service environment
• Good understanding of business
• Excellent organisational skills
• A good communicator and listener
• A strong team player
• Practical in their approach to problem solving

Hours of Work

08.45hrs to 16.45hrs (30 min unpaid break)

Package

• Company Pension Scheme
• 23 days holiday (increases at 5, 10 and 15 years service)
• Referral Scheme
• Salary – £19,500.00 – £19,850.00 per annum